my phone charger port melted

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  • Updated 3 weeks ago
I bought my galaxy A5 on may 29th and this morning after charging phone and unplugged it there was a notification saying my phone over heated and some features were shutdown to prevent any other overheating.... didn't minded until I tried plugging it again later realising that the charger port has melted... now i'm wondering how to get a fix is it from Samsung or koodo i'm supposed to go threw...
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Denis Coutu

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Posted 3 weeks ago

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Goran, Mobile Master

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Wow ok that's intense. The port area itself actually melted? The plastic that there is? Ok you need to take it in asap for a warranty replacement from where you got it.
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Denis Coutu

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I had the same answer from the store I went so I sent a repair order to Samsung threw their website I should have an answer before next Tuesday. and FYI yeah it is the port it-self who has melted but some different store told me their not surprised and it isn't the first time they hear about a galaxy A5 with usb port melting which i find curious of the fact I haven't seen or heard of that before!
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Dennis, Mobile Master

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Did the koodo store not process the warranty for you?
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Denis Coutu

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No they told to contact Samsung because of where the phone was baught (Best buy) they fix phones only if baught on the Koodo store online or at a deposited authorised dealer (human store)
(Edited)
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Goran, Mobile Master

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It's their job so they see a lotore than people normally would. Unless you read about it being an issue I'm not surprised you haven't seen or heard of it before.
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Luis

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Denis, were you using the Samsung cable and charger that came with it?
I am not a technie to describe the issue. Several articles have mentioned in purchasing additional usb-c cables find those with 56k ohm resistor.
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Denis Coutu

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I only use charger and cable that comes with my phone until garatee is lifted I never take a chance about that!! Samsung is currently checking on my issue aws.
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Luis

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That's good. No finger pointing issues to worry about.
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Denis Coutu

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I only use charger and cable that comes with my phone until garatee is lifted I never take a chance about that!! Samsung is currently checking on my issue aws.
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Dinh, Mobile Master

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Well, there was a similar case here https://forums.androidcentral.com/samsung-galaxy-s7-edge/673531-s7e-fried-samsungs-response.html

Samsung blamed the user in the case, citing water in the charging port or whatever. Anyway,  after contacting Samsung, you properly would have to send your device in for them to check.

(Edited)
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Denis Coutu

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Yeah seem similar but I will tell them the same thing if they hit me with the same answer
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Goran, Mobile Master

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I wouldn't worry too much.