My phone bill wasnt sent to me

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  • Updated 1 year ago
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Koodo usually sends me a text saying my bill is due and how much I owe and I didn't receive one.
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Conor Cairns

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Posted 1 year ago

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Paul Deschamps, Mobile Master

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Hi Conor, log into your self serve account and make sure those notifications are still turned on.
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Conor Cairns

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It is still turned on.
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David, Mobile Master

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Occasionally texts disappear into the ether. I have a recurring calendar reminder on my phone to confirm my payment date, so I don't forget.
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Conor Cairns

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I now have to pay a late fee. Is there a number I can just call for customer support?
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David, Mobile Master

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*611 from your phone.

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