My phone being "processed"

  • 1
  • Question
  • Updated 5 months ago
When I go on the Koodo webstore, it says that my phone may take up to 5 business days to be processed. Does that mean it takes the phone up to 5 business days to get out of the store/supplier or 5 days to deliver?
Photo of Geoff

Geoff

  • 90 Points 75 badge 2x thumb

Posted 5 months ago

  • 1
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 199,538 Points 100k badge 2x thumb
Hi Geoff, it means it could take up to 5 days to be processed and shipped out. Then it's usually a couple days to be delivered. Koodo webstore has been swamped with orders from the Christmas deals they've had on but they seem to be catching up and getting them out a little quicker since Christmas so shouldn't be too much of a wait.
Photo of Geoff

Geoff

  • 90 Points 75 badge 2x thumb
Ok, and are the Koodo business hours also in operation on weekends? Or are the Koodo suppliers closed on weekends?
Photo of David

David, Mobile Master

  • 89,034 Points 50k badge 2x thumb
Koodo webstore hours are Tuesday - Friday 3 - 9, and is when calls are answered. Processing of purchases happens during a wider period.
Photo of Geoff

Geoff

  • 90 Points 75 badge 2x thumb
What do you mean by "when calls are answered" and the last sentence?