my phone and my wifes phone are ringing at the same time

  • 1
  • Question
  • Updated 3 years ago
  • Answered
My wife and I are on the same account different numbers but when one gets a call both our phones ring? This happened when we first signed on with Koodo but they fixed it now it's doing it again.
Photo of Frank Thomas

Frank Thomas

  • 164 Points 100 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Robert

Robert, Mobile Master

  • 107,280 Points 100k badge 2x thumb
Do you both have iPhone? Signed under the same e-mail maybe?
Photo of David

David, Mobile Master

  • 93,716 Points 50k badge 2x thumb
Yup! I've known this to happen when both iPhones are sharing one Apple ID. If you create and apply separate Apple IDs the problem self-corrects.
Photo of Frank Thomas

Frank Thomas

  • 164 Points 100 badge 2x thumb
yes both are iPhones
Photo of Frank Thomas

Frank Thomas

  • 164 Points 100 badge 2x thumb
Yes both are under the same Apple Id but the phone numbers are different.Also it sort of comes and goes and never happened before we moved to Kodoo from Telus.
Photo of Robert

Robert, Mobile Master

  • 107,280 Points 100k badge 2x thumb
With those recent update Apple did, you can receive a call on all the devices connected on the same Apple ID. Therefore, if I'm connected on my Apple ID on my Mac. I can receive phone calls on my mac from my phone. Same goes from the iPad. Therefore, if you have only 1 apple ID for both phone. This will happen and conitnuing happening until you create another ID for the second phone!
Photo of David

David, Mobile Master

  • 93,716 Points 50k badge 2x thumb
However, as it works through a local Wi-Fi network, and both devices need be connected to it, the incidents of both ringing will likely happen at home, or when you both are connected to the Same Wi-Fi network out in the wilds. When you are not connected to the same Wi-Fi network, the phones will ring individually.

This conversation is no longer open for comments or replies.