My payment is not being accepted

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  • Question
  • Updated 1 year ago
  • Answered
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When I attempt to pay, the website does not proceed from "Payment Info" to "Review." I enter in my credit card information and name correctly, and I have paid with this specific credit card before without problems. However, the website gives me no error message and just goes to the previous screen "Payment Amount" instead of moving forward. I've tried paying numerous times, and it constantly fails. I'd just like to be able to pay my bill.
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Adam Epp

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  • frustrated

Posted 2 years ago

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Bernard, Official Rep

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Adam, can you pls dial #123 and press 3 for payment? We are looking into why some customers are encountering this. Thanks for your understanding!
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Bernard, Official Rep

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@ Bruce, pls use #123 and press 3 for payment. We are aware that a few customers are having challenges this month. We are working fixing it. Thanks for your patience!
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Bruce Hayes

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Thanks.  I saw your reply to others having this same problem. I will try that. Thanks again.
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Kate Olesiuk

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Thanks Bernard, I haven't tried the #123 because I just paid through my bank acct the day after the having issues. Will try it next time if the problem happens again.
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Stephanie Monaghan

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Same issue here. I just got a new phone and thought that could have something to do with it, but my problem is identical with the rest here, and I figure if it were an issue with the new phone, I wouldn't even be able to login to my account.
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Bernard, Official Rep

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Looks like payment did go through Stephanie via the automated phone system. 
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Bruce Hayes

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Bernard: It worked like a charm.  Thanks.
Hi there I am unable to pay my koodo with mine credit card as it says we can't accept this credit I had paid the sim card bill with the credit card very first time I don't why I am not able to pay mine bill as I had mine two bill cycles ..
The credit card is under mine name and when I tried with my husband's card the issue is the same .
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Goran, Mobile Master

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Does the billing address match with the address on your Koodo account?

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