My Online Order ?

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  • Updated 3 years ago
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i ordered a new phone sunday night. it is now Wednesday. I have yet to recieve my shipping/tracking information. I called Koodo last night and there verified everything with my order (billing and shipping info, weather my credit check was approved, etc) and the guy on the phone told me everything went through successfully and that I should recieve my phone December 7th. Yet i havent recieved any shipping/tracking info yet. this is confusing me. Im set to cancel the phone i have with my current provider but I cannot do so until i have my new phone. Can i expect to still recieve it monday even though i havent recieved a shipping info email yet??
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brad macaleese

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Posted 3 years ago

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Taylor Upshaw

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Most definitely, Brad. Hold onto a little bit of patience and you'll surely receive the phone. Still 5 days left!
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Bernard, Official Rep

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Brad, if the fellow on the phone mentioned that your order has been approved it's likely that it will ship from our warehouse sometime later today. When it does, that's when the tracking information is sent. I hope that helps.

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