my online bill seems to be late this month (aug 2017). Usually shows up online around the 9th. Is there a corporate problem?

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  • Updated 11 months ago
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as in the title
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Rob MacLaren

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Posted 11 months ago

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Goran, Mobile Master

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I'm not aware of any issues. Sometimes it can vary. So you haven't gotten a notification nor does it show up in self-serve? I'd give it at least a few more days before is be concerned. If there's still nothing you can always send a private message to Koodo via Facebook Messenger or DM via Twitter to find out for sure if there's some sort of issues and it'll be sorted out.
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Bernard, Official Rep

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Your invoice should be available Rob. I can see it on our end. 
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Rob MacLaren

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As of 1:50 pm Aug 14, it still says you do not have a balance owing.
(Edited)
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Mayumi, Mobile Master

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@Rob
Your bill date is 6th and if you don't receive your bill yet, then it's seems later than normal.  But 7th was holiday and it might effected your bill...?
I would wait for another couple days and if you didn't receive your bill, then contact them through FB message.

@Alison
What is your billing date?  They sometimes update total due first and attach the bill next day.  Just another day or 2 and login to self serve again.
And if you still have question, then create your own post using this link please.
https://community.koodomobile.com/koodo/topics/new
(Edited)
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Alison Booz

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My billing cycle is the same as Rob's - the 7th to the 6th of the following month. Today is the 14th so a week later than the beginning of the new bill. I see the charge on my account history, but the "current bill" is last month.
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Mayumi, Mobile Master

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Sometimes, your account history/ Total due update sooner than E-bill itself. (Not at same time), but if it happened, It will get update by next day.
So, please wait 1 more day ( or 2) and login again. You should find your bill the. 
I know it seems their system send you a bill late this month. 
Send them message if you don't receive your Ebill in next few days.
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Alison Booz

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OK, thank you. I send a message through FB Messenger? Or?
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Robert, Mobile Master

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Yeah, this is what you should do!
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Josie, Employee

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@Alison and @Rob, looks like we have a slight delay with this bill cycle this month.  The team is working on this and you'll see it within the next 2 days. 
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Rob MacLaren

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Josie, it appears that last months bill has been posted and I know I've paid it. Not only that but the bill has had late charges added because I hadnt 'paid' it by Aug 1st. I have reached out to Koodo on FB but they sent a message back that it would be many hours before they would be able to get back to me due to them being 'backed up'. What do I do now? I dont usually have FB active all day and I cant wait around for a phone call that I dont know when will happen?? What's going on?
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Josie, Employee

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Alison and Rob - your bill is ready to view in Self Serve. @ Rob, I looked at both your July and August bill and confirm there are no late payment charges...that's a good thing!!
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Alison Booz

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Josie, thank you so much for letting us know! I'm glad this got sorted out! Yes! my bill is there! :) 
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Josie, Employee

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Awesome Alison! Thanks for confirming all is well!!
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Rob MacLaren

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Josie, thanks for getting it all straitened out. My bill is now the correct one. Hopefully we wont have to call you again next month!
thanks again
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Janice O'Connor

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I have also not received my bill for August 2017 and am usually billed on the 10th of each month.  It is not the 16th and I was doing up my expenses for work and I need that bill to complete it.  I am using a computer to access the bills.  When I click to see my current bill it only shows July.  I'm hoping that it will be fixed shortly as the messages above.

Thank you.
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Alison Booz

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Janice, I'm sorry you are also having troubles. But I'm glad you wrote because clearly this is not an isolated issue since there are several of us now in the same situation. If it helps, I found that I could see the August invoice charge if I went to my account history while in "self serve". That doesn't help re downloading a bill, but if you can screenshot/print that account history you might be able to submit that with your work expenses (?). good luck! 
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Alison Booz

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See Josie (employee) comment above. So, hopefully we'll see the bills by Friday!
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Josie, Employee

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@Janice, thanks for your patience.  Your August bill is ready to view in Self Serve.
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Janice O'Connor

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Yes, I received my notification the other day. Thank you so much. I hope it hasn't caused too many issues.
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Vaness Apparaît

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I have a similar problem! I hope it resolves in the next few days as others have mentionned it should. Because my "amount due" has updated but not my bill  (which still shows July), I was afraid I would get late charges.
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Josie, Employee

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Hi Vanessa, like the others, your August bill is also ready to view in Self Serve. 
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Viktoriia Hayday

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I also have a similar problem. And now I still can not see my bill
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Viktoriia Hayday

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Sorry, but I have question again. I have Total due 52.96 But the period is indicated Jun 10 - Jul 9, 2017. The period is correct?
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Mayumi, Mobile Master

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Then your EBill is not updated yet. You need to wait another day or two. Then it should be updated.
(Edited)
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Alex Santos

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I also can't see my bill! Is there anything I can do from my end?
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Bernard, Official Rep

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Some customers started to get them already Alex. Thanks for your patience!

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