My Nexus 4 will only connect to wifi at home.

  • 1
  • Question
  • Updated 3 years ago
  • Answered
My Nexus 4 will only connect to wifi at home. At work, it says there is an authentication error, and it only randomly connects to public wifi hotspots, usually gives me the same message. Seems I can't send any texts from work or out and about unless I switch on data. I don't want to do this when wifi is happening. Especially at work, this is an issue, as it means there's no internet connection for me all day long on my phone. I'm missing all sorts of messages. This has been going on for quite some months now, my IT department just shakes their heads, they haven't time for my private phone problems...what could be the matter? I used to have no problem at all.
Photo of Patty Holmes

Patty Holmes

  • 70 Points

Posted 3 years ago

  • 1
Photo of Bernard

Bernard, Official Rep

  • 80,822 Points 50k badge 2x thumb
Sounds strange, but maybe the firewall (security to protect their network) has something to do with it.

Also, have you tried some of the suggestion here:
Photo of Taylor Upshaw

Taylor Upshaw

  • 1,856 Points 1k badge 2x thumb
Sounds like a wifi network issue, Patty and not a device issue.

At my last workplace we had wifi but the issue was more people were trying to connect than the system could handle. Most networks only allow 10 devices to connect at a time. This can cause an authentication error. Also they could have changed the wireless password for this reason. They also did this at my last workplace and workers who didn't get the new password word was s.o.l.

Public wifi networks are like this as well and can be difficult to connect to. Remember to accept the terms n conditions when signing on to a public network through a browser on your phone.

A way to confirm all this would be to 'forget network' on your device and try connecting again. if this still doesnt work see if a friend or coworkers phone will connect but remember to disconnect from the network first. Hope this helps !
Photo of Anna


  • 6,126 Points 5k badge 2x thumb
Hey Patty! To add to Taylor's comment, you shouldn't need to have a data connection to send/receive text messages. If that is the case, it is because you are trying to send a Multimedia Message. A Multimedia Message will either include a picture, a video, or an emoticon. To make sure that your text message goes through as a regular text, make sure to only have dialogue included in your message.  
Photo of Mitchell Palmater

Mitchell Palmater

  • 12,996 Points 10k badge 2x thumb
An emoticon takes mms
I assumed if data wasn't on it would just be converted to its text equivalent.
Thanks for dropping some knowledge Anna!

This conversation is no longer open for comments or replies.