My name doesn't match my number

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  • Updated 2 months ago
I forgot my password, but when I ask for the security question it says my name doesn't match the phone number. I am convinced that I got both my name and number right. What do I do?
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Thomas Boerman

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Posted 2 months ago

  • 1
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Goran, Mobile Master

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If you cannot answer your security question then you'll have to contact Koodo directly to get yourself verified and your account reset. You can send a private message to Koodo via Facebook Messenger or DM via Twitter