My name doesn't match my number

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  • Updated 2 months ago
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I forgot my password, but when I ask for the security question it says my name doesn't match the phone number. I am convinced that I got both my name and number right. What do I do?
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Thomas Boerman

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Posted 2 months ago

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David, Mobile Master

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Is it possible your name was recorded incorrectly when your account was set up? That would explain the discrepancy.

You may be best to contact Koodo directly. A Private Message to their Facebook page or a DM to their Twitter account may be less time consuming than calling *611.
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Thomas Boerman

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I have been helped via the Facebook page. I have access again