my motto x play is hot to touch and wont turn

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  • Updated 2 years ago
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HELP ME!!!! i checked my phone at 4am this morning and it was fine...i wake up at 730 my phone is super hot and wont turn on......koodo support doesnt open for another couple hrs either does the store.....not great timing lol i have my sons bday party today and i need my phone working but im scared that its sooo hot its gonna blow or something ...somebody pleeeease help me
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Jenn Daguiar

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Posted 2 years ago

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Paul Deschamps, Mobile Master

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We're you charging it with the included charger and cable or were you using a different charger when you were charging it?
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Jonathan I, Mobile Master

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Besides what Paul mentioned, try holding down the power button for a long period of time - at least 10 seconds.
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Ivan, Mobile Master

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Just to add that your phone won't turn on because of the heat. A phone will shut off to prevent damage to internal components due to overheating.

It is normal for a phone to heat up during charging, so make sure that it's not charging on a surface that doesn't help diffuse the heat, such as a carpet, clothing, etc.