My Motorola Moto X play,, shuts itself off when I try and use any app

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  • Updated 2 years ago
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My Motorola Moto X play,, shuts itself off when I try and use any app,.. this mostly happens when not plugged in,, even though I have a full charge ,... Any idea, what to check ?
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Travis

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Posted 2 years ago

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Chadwick, Mobile Master

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Could be many things. I found this two seconds into google. Do you have a warranty? Have you tried to factory reset the phone? When did u get the phone? Was it from Koodo directly?


https://m.reddit.com/r/MotoX/comments...
(Edited)
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Tayeb A, Employee

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Hey Travis,

A factory restore might fix this issue but should be considered as a last resort solution. It's necessary to back up any information prior to that. You will find on this link: http://koo.do/2aCFLTs instructions on how to Hard Reset, Wipe cache partition and Boot in Safe Mode.

Let us know if you still need help!