Can't connect to a mobile network on Moto G

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  • Question
  • Updated 2 years ago
  • Answered
  • (Edited)
My moto g3 can't find a cellular network since I returned to BC from Ontario last night. I am on Koodo plan
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Ed Kieneker

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Posted 2 years ago

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BobTheElectrician

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Try shutting down, pulling out the SIM, restarting without the SIM [will give an obvious error], shutting down and then restarting with the SIM inserted [will now force the phone to refresh the SIM parameters].

If it doesn't work, take a look at this:

https://community.koodomobile.com/koodo/topics/cant_find_network_since_returning_to_canada
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Chadwick, Mobile Master

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Sometimes even simply toggling airplane mode on and off will reset the SIM. But your best bet is to do Bobs suggestion above.
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Ed Kieneker

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Ok, tried this twice, no luck. The phone is also still showing Ontario time.
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Ed Kieneker

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When I search for networks these only thing that comes up is EXT, not sure what that is
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Goran, Mobile Master

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500min?
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Chad Burr, Mobile Master

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Choose Ext. You're in an extended roaming area.
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BobTheElectrician

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Just an afterthought: If you are on prepaid, EXT roaming will not work AFAIK.
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Ed Kieneker

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Thanks for your comments guys.
So, I went to the Koodo kiosk at the mall. The guy there fixed it in about 1minute.
Turns out that somehow the phone was set to a 2g network and Koodo needs a minimum of 3.
Not sure how that happened.
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Chadwick, Mobile Master

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Yes sometimes its super simple. Hard to say sometimes without the device. Glad you got it working!!
(Edited)

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