my moto g phone wont do anything the screen is frozen, what is wrong?

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  • Updated 4 years ago
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my moto g phone shut off and wont turn back on,i did the reset.Now the screen is black and it isnt doing anything
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Lisa Pitre

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Posted 4 years ago

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Daniel Gunn

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Hi Lisa,

What steps have you tried to see if you could get the phone working again? If you can provide a few more details we can look into a solution for you.

I'd recommend trying what is mentioned in this article I've provided below, if that doesn't work, I'd bring it to a Koodo kiosk and start a warranty repair of the phone.

http://www.digitaltrends.com/mobile/m...

Hope that helps
(Edited)
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Dennis, Mobile Master

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Try charging it for a while (30 mins minimum) and see if that works
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Lisa Pitre

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she had it plugged in over night for a few hours and nothing
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Dennis, Mobile Master

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Then I would go with what Daniel said above
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Lisa Pitre

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when she plugs it in the moto g or motorola symbol shows up then insantly the screen goes black
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Daniel Gunn

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Did you follow the steps exactly how they said to do it in the article I provided? If so then you'll need to take it in for warranty servicing.
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Dennis, Mobile Master

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+1
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Lisa Pitre

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yeah i did and i think thats what we will have to do thanks for your help

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