My moto G 2nd gen is not downloading apps.

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  • Updated 3 years ago
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My moto G 2nd gen is not downloading apps at first is starts to download but it never stops. I have tried to uninstall all updates, Factory restart, force stopped the play store , and restarted the phone but nothing works. what should I do?
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Thomas Olenchek

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Posted 3 years ago

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Dennis, Mobile Master

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Are you downloading on wifi?

Does internet access work?

You said you did a Factory Restart... does that mean it erased everything on the phone and started again like it was brand new?  Because that should solve your issue.
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Thomas Olenchek

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Yes thanks all after doing the factory reset the phone started working about 30min later

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