my mother wanted to change over to koodo and cancel her old phone., but they gave her the wrong number how fix?

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  • Updated 2 weeks ago
my mother wanted to change over to koodo and cancel her old phone. They didn't cancel her old one thank god, but instead of giving her her old number they gave her a new one. how would we fix this and get her old number onto this phone, which would lead to us canceling her old plan
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Zach Grinnell

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Posted 2 weeks ago

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Timo Tuokkola, Mobile Master

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Sign into self serve.
Go to mobile services.
Click manage phone number.
Select "transfer your phone number "
Click next.
Follow the directions.
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Wonder_why

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Landline take longer to port, bare in mind
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TJ Smith

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if you're having porting issues, I recommend you call customer service for assistance.