My mother in law is Spanish. The customer service centre is located in El Salvador (so they say) so why can they not speak in Spanish to customers? My mother in law is having issues with her plan. Got her to finally start texting (yay for her!) after many many years of trying to show her and now she was hit with a bill of over 100 dollars. Prior to her texting she said she called C/S and was told that she could text. Now I find out that it is not par of her plan. When I called C/S and explained to them the situation the agent(will not mention his name) said that he could do nothing about the misunderstanding and that he could explain to my mother in law in spanish but that they were not allowed to speak in Spanish and would make an exception for me! What the @#$@. Koodo employees, why are you not allowed to speak the language to make it easier for customers who have a language barrier? Also, this was a miscommunication so why can she not be given credit for this specially considering that I have now upgraded her plan from 35 for talk and text to 55 with 2GB and everything included. Help please! It seems unfair considering this is for senior citizens who are finally learning to use technology!