My log in keeps saying "something went wrong!"

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  • Updated 1 year ago
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I couldn't remember my password so I got Koodo to email me to reset it.  I did that but now whenever I try to log in it simply says "something went wrong"  It does this every time on both crome and micosoft edge and doesn't give any more information.
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Alex van den Hurk

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Posted 1 year ago

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Ivan, Mobile Master

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Have you tried clearing your cache/cookies?
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Ranjan, Official Rep

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Alex can you send us a private message through Facebook? There look to be multiple profile creation attempts in your account, so we'll likely need to un-link the irrelevant ones and properly reset your actual profile. In order to do so, we'll need to validate you as the account owner.
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Alex van den Hurk

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Thank you.  Messaged facebook and waiting