My LG G4 silently disconnects from the Koodo network

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  • Updated 10 months ago
My LG G4 (post-paid, in Northern Alberta) has developed an issue where it silently disconnects from the Koodo network. The signal shows fine, but it doesn't ring when someone calls, doesn't received text messages and doesn't notify of voicemail. I only find out about the issue when I try to make a call (and get a Mobile Network Unavailable Error) or someone else tells me they can't reach me.
Photo of Ryan Travis Jon May

Posted 10 months ago

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David, Mobile Master

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Do you regularly restart your phone? It sometimes helps to reboot regularly.
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Robert, Mobile Master

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Hello Ryan,

I had some people complaining that they weren't able to call me. I'm looking to see what the problem might be.