My kid changed my draw pattern for my Samsung Galaxy Grand Prime...now i can't use my phone.

  • 1
  • Question
  • Updated 1 year ago
My kid changed my draw pattern for my Samsung Galaxy Grand Prime...now i can't use my phone. I bought the phone online...so i dont actually have the proof required by the phone company to help me resolve this problem. What can i do now. The phone service is through koodoo.
Photo of James MacKenzie

James MacKenzie

  • 100 Points 100 badge 2x thumb

Posted 1 year ago

  • 1
Photo of Robert

Robert, Mobile Master

  • 106,774 Points 100k badge 2x thumb
Hello James, 

When you forget the password, don't you have the option to restart it with your gmail account?
Photo of James MacKenzie

James MacKenzie

  • 100 Points 100 badge 2x thumb
I just want to use my phone
Photo of Allan

Allan, Mobile Master

  • 62,070 Points 50k badge 2x thumb
You can visit here to reset your Google Account Password:
https://accounts.google.com/ForgotPasswd
Photo of James MacKenzie

James MacKenzie

  • 100 Points 100 badge 2x thumb
I've already tried it. I've tried hard reset which djdnt work either
Photo of Goran

Goran, Mobile Master

  • 96,970 Points 50k badge 2x thumb
You tried to reset your password, and couldn't reset it, or resetting it and using that password didn't work with your phone?
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,250 Points 100k badge 2x thumb
You'll have to reset your password with the link given and then wait 24 or 48 yours I forget the length of time and then you'll be able to log into the device again and only with the Google account that was logged in before the reset buy using the new password.
(Edited)
Photo of Allan

Allan, Mobile Master

  • 62,070 Points 50k badge 2x thumb
After entering your password wrong 5-10 times you will get an option to enter your back up pin (You set this when you first put a swipe lock on your phone) or the option to reset via the google account on your phone.