My Iphone6S died, last night...I was using it and then the face went black...it was fully charged..any idea on how to troubleshoot ?

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  • Updated 11 months ago
My Iphone6S died, last night...I was using it and then the face went black...it was fully charged..any idea on how I could troubleshoot the problem?
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Ferne Beaman

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Posted 11 months ago

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Goran, Mobile Master

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Press and hold the sleep and home button at the se time for 10-15 seconds. You should see the apple logo pop up if the screen still works.
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Ferne Beaman

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thank you...that worked


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rikkster, Mobile Master

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Hi Ferne, have you tried pressing and holding the power button for five to seven seconds to see if the phone turns on? 
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Ferne Beaman

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thank you..that worked


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Ferne Beaman

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I didn't know about that feature..thank you...I will try that.