My iphone6 can't send texts from the Netherlands

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  • Updated 2 months ago
Can recaive but can't send texts. Using intl country code. Tried resetting phone and turning off airplane mode for 15 seconds as suggested elsewhere.
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Patricia Hynes

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Posted 2 months ago

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Mats

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How are you trying to send?

From what I have found it should be +31 then mobile number.

If its not working try contacting Koodo as there might be something they have to do on their end to your account.
(Edited)
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Dinh, Mobile Master

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Hi Patricia,
Did you check if you have roaming add-on on? Also, can someone call you?
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Patricia Hynes

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Yes I have roaming added. Yes someone can call.
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Dennis, Mobile Master

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Are you also able to call out?
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Dinh, Mobile Master

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So you are roaming, I assumed you added easyroam also.

You could try to reply to the text/call that someone sent/call you. For Canadians numbers, you would need to add +1 or 001 before that number.

Can you try to call a local number? If that doesn't work. can you try to change the local roaming carrier?

If those don't help, you might need to contact koodo directly to ask for help (you could send message to their facebook)
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Patricia Hynes

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No luck
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Dinh, Mobile Master

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@Patricia: which part had "no luck". Have you tried to contact Koodo directly?
(Edited)
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David, Mobile Master

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If you can call locally, but not to Canada, the local carrier may have attached you to a country-wide calling plan in error. Contacting Koodo to reset your account with the international partner has fixed this issue in other instances. I suggest connecting with Koodo through their Facebook or Twitter pages. Link at page bottom here and on Koodomobile.com.
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Sophia, Mobile Master

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What provider are you connected to? The most reliable might be "KPN", see if you can manually select that. If you need to send texts back to Canada, make sure you enter +1 123 123 1234 as your number format. 
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Patricia Hynes

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On kpn and using proper format
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Mats

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