MY IPHONE SAYS NO SERVICE FOR LAST 5 HOURS - tried turning on OFF not on airplane mode changed data and wifi settings nothing works

  • 1
  • Question
  • Updated 3 months ago
MY IPHONE SAYS NO SERVICE FOR LAST 5 HOURS - tried turning on aND OFF not on airplane mode changed data and wifi settings nothing works
Photo of Alan Richardson

Alan Richardson

  • 184 Points 100 badge 2x thumb
  • angry

Posted 3 months ago

  • 1
Photo of Dinh

Dinh, Mobile Master

  • 41,280 Points 20k badge 2x thumb
hi Alan,
Did you check your selfserve? what did it say?
Are you on prepaid or postpaid?
Photo of Alan Richardson

Alan Richardson

  • 184 Points 100 badge 2x thumb
pay as i go   i just paid up last week
Photo of Alan Richardson

Alan Richardson

  • 184 Points 100 badge 2x thumb
i rarely ever use self serve  - to get back into it I need to talk to Koodd - but nobody home!
Photo of David

David, Mobile Master

  • 93,388 Points 50k badge 2x thumb
pay as i go   i just paid up last week

And your phone was working yesterday?
Photo of Alan Richardson

Alan Richardson

  • 184 Points 100 badge 2x thumb
it was working 6 hours ago
Photo of David

David, Mobile Master

  • 93,388 Points 50k badge 2x thumb
Could be a bad SIM card. Is there an opportunity to swap SIM with another Koodo/ Telus user or stop by a retailer?
Photo of Alan Richardson

Alan Richardson

  • 184 Points 100 badge 2x thumb
not at the moment  almost 10 pm 
Photo of Alan Richardson

Alan Richardson

  • 184 Points 100 badge 2x thumb
thanks David and Dinh for trying to help   I took out SIM card and put it back in

rebooted - and still nothing
Photo of Alan Richardson

Alan Richardson

  • 184 Points 100 badge 2x thumb
I'll try that. Thanks Dinh
Photo of Alan Richardson

Alan Richardson

  • 184 Points 100 badge 2x thumb
it worked!  that's what I needed   thank you Dinh!  you're a life saver!
Photo of Alan Richardson

Alan Richardson

  • 184 Points 100 badge 2x thumb
thank you all of you!  Especially Dinh because that was the key
Photo of Dinh

Dinh, Mobile Master

  • 41,118 Points 20k badge 2x thumb
I am glad it helped :). Cheers.

Btw, because you reset the network settings, you would need to reenter any wifi passwords there.
Photo of Goran

Goran, Mobile Master

  • 96,386 Points 50k badge 2x thumb
And you lose saved bluetooth connection's.