My iphone can't find service

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  • Updated 1 year ago
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Bell

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  • frustrated

Posted 1 year ago

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Robert, Mobile Master

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Hello Bell,

Can we have some more information in order to give you a more detailed information? 

With only that, I'd suggest to restart the phone see if it solves the problem. 
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Bell

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Well 3 days ago my phone just suddenly lost service, I've restarted my phone and nothing changed
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David, Mobile Master

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Have you removed and re-inserted the SIM? 
Are you in a location where you usually see service?
Have you checked in other locations, where you would connect to a different tower?

Finally if the phone continues to not have service, you may wish to try another SIM if available, or travel to a Koodo shop and borrow one there. If your SIM no longer works, you can purchase a new one, and transfer your account to it.
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Sophia, Mobile Master

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Also check self service and see if perhaps your number was suspended for whatever reason, normally you should receive a notification but doesn't hurt to check!