My i phone went black and does not react on any buttons or charge,. It is just one year old... what should I do?

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  • Updated 2 years ago
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Nina Krakovna

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Posted 2 years ago

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stillgolfing

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Nina did you try the reboot as suggested in Courtney's thread? (Ref.Related Conversations @ R/H side).
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Nina Krakovna

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Thanks for your advice but I can't find Courtney's thread...Sorry, I am not a pro.. I am just a very upset customer of Koodo. This phone had been acting badly for many months, either sound disappeared or not taking charge (and I always charged it regularly) or not delivering messages on time or at all  or it was useless when I travelled and paid roaming etc,etc,- it's a sad story... And I am still owing for the tab for this crap-:(
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Nina Krakovna

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It worked. Thank you very much. Should I buy a new phone? This one doesn't hold the charge even for three hours and I don't use it much...
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BobTheElectrician

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Let's hope that the reset cures your problem.

If it's still acting up and under warranty (<1 year old) send it in for repair. Sounds like you may have a defective battery or charger.

If it's out of warranty, the typical $$$ to replace an iPhone battery at an independent shop is around $40. Best to have someone give you an estimate, since you probably still owe a tab on a one-year old phone. It would be a shame to throw it away as a brick and still have to make payments.
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Nina Krakovna

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Now I see my icons but it doesn't react on touch... It is just two days older than 1year...
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BobTheElectrician

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In my neighbourhood, screen & touchpad replacement is about $85 + tax.

But try this first to bring your phone back to the way it was when it left the factory:

https://support.apple.com/en-us/HT201252
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Mathieu, Mobile Master

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Nina, have you tried a factory reset? Before you go and look into repairs and replacing the phone I would try that first!

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