my husband bought me a koodoo phone as a gift I am having so much trouble w ith the koodoo app

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: shutting down app

I just got a moto g as a gift and cannot set up the koodoo app online it keeps telling me to change my email but I don't want to any suggestions on what to do??
Photo of Jodie Mcgirr

Jodie Mcgirr

  • 70 Points
  • frustrated

Posted 3 years ago

  • 1
Photo of Chris Petersens

Chris Petersens

  • 47,266 Points 20k badge 2x thumb
When your husband bought the phone they must have asked him for an email address at the time which koodo put in their systems. You are trying to register your email address when there is one already attached which is likely what causes the issue. Just give koodo a call and theybwillnreset it for you. Once you are set up things are pretty easy.
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,968 Points 100k badge 2x thumb
Either that or you're setup as an account administrator. Same soloution as Chris mentioned applies.

This conversation is no longer open for comments or replies.