My Google Pixel 2 phone has started ghost charging. Is it possible to get it fixed or replaced?

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I purchased a new Google Pixel 2 phone in December 2017. It recently began ghost charging and has been acting in an inconsistent manner. What are the steps to get the phone fixed or replaced? (I previously contacted Google but they suggested that I first speak with Koodo)
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Isil Ozfidan

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Posted 3 months ago

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David, Mobile Master

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The staff at a Koodo shop or kiosk will help you to send your phone to Google for warranty repairs. They will also confirm it is not simply a setting or other simple issue. Just stop by at your convenience.
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Dinh, Mobile Master

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@Isil: They will properly ask you to restart, update the phone with latest software from google. If those measures don't help, then you need to reset the phone to factory settings. If the problem persists, then the next step will be Google warranty support.

You could do those at home by yourself also, save you time. I would back up everything before you go to a kiosk or reset the phone to its factory settings.
(Edited)
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Paul Deschamps, Mobile Master

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What the heck is ghost charging I've never heard of this issue before?
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Dennis, Mobile Master

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Isint that when it shows that is it charging (plugged in) when it is not 
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Paul Deschamps, Mobile Master

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I guess I've just never seen that happen or heard of it before, don't even know how that's possible
(Edited)
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TJ Smith

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this fall under "Legal Warranty"; check you provincial Consumer Protection Act to make sure of the necessary steps in case at the store level they find an excuse NOT to send your phone to the repair center.
https://www.ic.gc.ca/eic/site/oca-bc.nsf/eng/ca02965.html
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Paul Deschamps, Mobile Master

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What are you talking about nobody was saying Koodo wasn't willing to do anything and when it's out of Koodo's hands then Google has to deal with it and nobody was saying Google want taking care of it. What was the reason for your response exactly?
The OP was asking how he goes about doing something about it.
Koodo deals with Google phones up to 30 days if your past that then google takes over the warranty process.
(Edited)