My friend gave me her phone - can I unlock it or do I need her to call?

  • 1
  • Question
  • Updated 6 months ago
I am not with Koodoo, but my friend recently gave me her phone and I need to unlock it. Can I do this, or do I need to get her to call?
Photo of celeste

celeste

  • 70 Points

Posted 6 months ago

  • 1
Photo of Dinh

Dinh, Mobile Master

  • 32,640 Points 20k badge 2x thumb
Was the phone from Koodo/Telus? you could chat with Telus/Koodo or call them to unlock yourself, I believe.
Photo of Dennis

Dennis, Mobile Master

  • 187,022 Points 100k badge 2x thumb
Yes you are able to request the carrier unlock the device.

See section F. 1. There is no condition that the buyer, or account holder or even a current carrier customer can un lock. Anyone can request the unlock
https/crtc.gc.ca/eng/phone/mobile/codesimpl.htm
Photo of Dennis

Dennis, Mobile Master

  • 187,022 Points 100k badge 2x thumb
Damn it. Why doesn't the CRTC put all this info in one place
Photo of David

David, Mobile Master

  • 88,942 Points 50k badge 2x thumb
It is in the link you provided, Dennis:
  1. If a device is, or becomes, locked to a service provider’s network, that service provider must unlock the device, or give the customer the means to unlock the device, upon request, at no charge.
Customer: Individuals or small businesses subscribing to wireless services, including account holders, device users, and authorized users.
Photo of David

David, Mobile Master

  • 88,974 Points 50k badge 2x thumb
Might be easiest to have your friend call, Celeste.