My first bill is higher than I thought it would be. Will it be this amount every month?

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  • Updated 2 years ago
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High Invoice than expected
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Nancy Epp

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Posted 2 years ago

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Goran, Mobile Master

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Your first bill is th sum of your first full billing plus the portion o when you started until yo billing cycle. This is known as proration. For example if the 30th is your billing cycle an you started on the 15th, it would be half of a billing cycle amount on top of a full one. It will go back to normal with your next bill.
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rikkster, Mobile Master

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Hi Nancy,

No, the first bill will be slightly higher because the charges are prorated from the date you activate with Koodo to your first regular billing date as well as the next full month in advance. Here's a short video explaining your first bill.
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Bernard, Official Rep

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Nancy, when you bought the phone from The Mobile Shop, did they not explain why your first bill may look higher? Also, if you open your digital invoice/bill online you will the below:

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