My email stopped coming in on October 31st. Keep getting error message that login attempt failed. Can this be explained to me. Thanks.

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Photo of John MacLeod

John MacLeod

  • 82 Points 75 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Ahmad

Ahmad

  • 96,102 Points 50k badge 2x thumb
Have you changed your email password recently? I would remove the email account and add it back again
Photo of 5s

5s

  • 7,186 Points 5k badge 2x thumb
Keeping it updated also helps
Photo of Spence

Spence

  • 8,354 Points 5k badge 2x thumb
Can you browse on the Internet?
Photo of Raza

Raza

  • 1,446 Points 1k badge 2x thumb
Please explain if you are using a phone based email client? If so which email service provider?
Photo of grampad

grampad

  • 1,876 Points 1k badge 2x thumb
If your email is accessible via a computer try logging in to the email account with the pw you think is the proper pw. If you can log in then your phone has the incorrect pw. Go to your email settings on the phone and change the pw. As Ahmad suggested removing the email account on the phone and setting it up again may resolve the issue.
Photo of Daniel

Daniel, Employee

  • 5,712 Points 5k badge 2x thumb
Hi John!

Are you still having issues with your Self Serve login?

When you say "my email", are you referring to your monthly bill notification by email? 

Thank you for keeping us updated!
Photo of John MacLeod

John MacLeod

  • 82 Points 75 badge 2x thumb
I was referring to my email in general. I think it working again after I deleted the email sign in that was there and re-entered my address and password on a new login.

Thanks for your concern.

This conversation is no longer open for comments or replies.