My device was activated but my phone hasn't been delivered yet

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  • Updated 3 months ago
I received an email that my device was activated on March 23rd. However, I won't be able to pick up the phone until March 27th. Will I be paying for these four days of service where I didn't have a phone?
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Elizabeth

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Posted 3 months ago

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Mats

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Yes, once its activated you start paying.
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Dinh, Mobile Master

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hi Elizabeth,
Are you a new customer or an existing one?
If you are a new customer, you should receive one activation email. That email initiated your SIM and account. Your service should start from the date you receive that email.
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Elizabeth

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I'm a new customer. I got the activation email, but I don't have the phone yet because I am waiting for it to be delivered. So I'm paying for service that I can't use?
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Dinh, Mobile Master

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So you had your SIM with you right now? and waiting for the phone?
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Elizabeth

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No, I don't have a SIM with me.
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Dinh, Mobile Master

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Right now, you could check your self-serveĀ  and see when they activated your account, so you will know exactly when your service start.

You should wait when the phone to be delivered. If you are not happy for a couple of shipping days, you could contact them directly and ask for it.
(Edited)
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Dennis, Mobile Master

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Wait until your first bill, and then login to self serve and check your pdf ebill
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TJ Smith

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i'm had the same issue, the account and billing cycle started the moment you finalize the transaction on the Koodo web store. I recommend you call them on the day you receive your new phone and ask them to credit the 2/3 days the service was active but the phone was not in your possession.
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Dennis, Mobile Master

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I recommend doing it after you receive your first ebill.