My daughter is in France and can't text us. She purchased the $15 package. It shows it is trying to send then stop. What do we do?

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  • Updated 1 year ago
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My daughter is in France and can't seem to text us on her iPhone 5S She purchased the $15.00 package. What do we do?
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S Brown

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Posted 1 year ago

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Allan, Mobile Master

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Is she connected to a network or does it say No Service? Is the International Voice Roaming add-on applied to the account?
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S Brown

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No. She is connected to a carrier over there. And she does have the international voice roaming. She says it try's to send but only goes 3/4 over the way and stops.
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Goran, Mobile Master

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She will have to deactivate imessage or wait for Wi-Fi. Then yes. How long is she in France for? She can get a plan with Free Mobile to use.
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David, Mobile Master

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She should be able to send SMS using the plan purchased, but not iMessages.
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garry

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I have the same problem with international texting plan in Italy. Koodo is not very helpful
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Allan, Mobile Master

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Have you tried the suggestions mentioned above? Could you also create a new thread and further explain your problems and solutions you have tried so we can better help you?
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Allan, Mobile Master

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Have you tried the suggestions mentioned above? Could you also create a new thread and further explain your problems and solutions you have tried so we can better help you?

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