My data isn't working

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  • Question
  • Updated 2 years ago
  • Answered
I can't get my data to work, I have synced to iTunes and updated carrier settings, it's still not working... I'm not over my data and I don't know what's wrong so
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Devon Terelly

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  • pissed

Posted 2 years ago

  • 1
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Mathieu, Mobile Master

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Hi Devon,

Log into self serve, make sure your phone is active and that your data add-on still has some data left.
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Devon Terelly

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Yes there is data left and its active
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Mathieu, Mobile Master

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Okay, try shutting down your phone, remove the SIM card for a few minutes and then put it back in and try again.
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Devon Terelly

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That didn't work
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Robert, Mobile Master

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Did your data ever work? Did you recently change your plan? Is cellular data turned on in your phone?
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Devon Terelly

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Yes my data worked up until 9am this morning, and no plan is the same and yes data is on
(Edited)
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Melissa, Employee

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Hey Devon, still having the issue? Are you getting an error message when trying to open up your browser? Is it an unlocked iPhone or did you purchase the phone with Koodo? Is everything else working (calls/sms)? Keep us posted!

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