My data isn't working, I just got a new phone, and switched to a new plan, any ideas on how to activate it ?

  • 2
  • Question
  • Updated 2 years ago
  • Answered
Photo of Natalie McTeague

Natalie McTeague

  • 80 Points 75 badge 2x thumb
  • frustrated

Posted 2 years ago

  • 2
Photo of Chadwick

Chadwick, Mobile Master

  • 33,072 Points 20k badge 2x thumb
Try rebooting your phone. Toggling airplane mode. Or simply just allowing more time for things to start working.

Did you have a data block on your previous plan??
(Edited)
Photo of Robert

Robert, Mobile Master

  • 103,878 Points 100k badge 2x thumb
Is cellular data active on your phone? You need to enable that in order for data to work. You can find that in settings > cellular
That's the question I'm asking>>HOW do I enable data??
Photo of Chadwick

Chadwick, Mobile Master

  • 33,072 Points 20k badge 2x thumb
settings than data or cellular data. and make sure the toggle is turned to the on position
Photo of Melissa

Melissa, Employee

  • 11,748 Points 10k badge 2x thumb
Hey Natalie! Let us know if your phone is still having problems connecting to the data :)! Are you prepaid by any chance?
Photo of Ivan

Ivan, Mobile Master

  • 96,382 Points 50k badge 2x thumb
Is it an unlocked iPhone? If so, you'll need to make sure that the APN is configured properly.

Please use this guide: 

https://support.apple.com/en-ca/HT201699

APN: sp.koodo.com (in all three sections)

MMSC: http://aliasredirect.net/proxy/koodo/mmsc
MMS proxy: 74.49.0.18
MMS port (if asked): 80
Photo of hart

hart

  • 112 Points 100 badge 2x thumb
My data isn't working either. I've tried turning it on and off, even when I have full bars and my texting and calling are working, my data still wont. It says that it's on but it doesn't actually do anything. Help please?
Photo of hart

hart

  • 112 Points 100 badge 2x thumb
Does anyone know how to set my apn for koodo?
Photo of rikkster

rikkster, Mobile Master

  • 67,084 Points 50k badge 2x thumb
Here are the Koodo APN settings and basic instructions on how to create a new APN, if you can't delete an existing APN. Remember to save the APN settings when you're done entering all of the required info.

Edit: click on the first link 'How do I set up data on my Android'

http://aide.koodomobile.com/plans-add...
(Edited)
Photo of hart

hart

  • 112 Points 100 badge 2x thumb
When I clicked the link I got to a page that said "how do I setup data on my Android" and when I clicked that link, it said "oh no this page cannot be found"
Photo of hart

hart

  • 112 Points 100 badge 2x thumb
Thanks anyways
Photo of hart

hart

  • 112 Points 100 badge 2x thumb
I tried the link on my laptop and it worked. I put in the info like it says and my data is working perfectly. Thanks so much!!! So helpful I really appreciate it.

This conversation is no longer open for comments or replies.