My data is turned on but I still can't use it ?

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  • Updated 2 years ago
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Tracy

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Posted 2 years ago

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Paul Deschamps, Mobile Master

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Log into your self serve and make sure you don't have a data block enabled on your account.
If you brought the iPhone to Koodo to use on their network then make sure youve updated your network settings over iTunes.
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Tracy

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Thanks .... lol where would it say if it was blocked .. I went into my account but can't seem to find it :&
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Mathieu, Mobile Master

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Log into self serve, click view rate plan. Here you will see a list of add-ons (as pictured bellow). If data block is enabled, you will see it there. If it is not there, then you don't have a data block.
 
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Melissa, Employee

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Hey Tracy! Were you able to check on your self-serve to see if you have a data block? Were you ever able to use the data on your phone with Koodo? Is it working now? Keep us posted!
(Edited)
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Tracy

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Hey .. I went into settings and did a reset ... Problem solved :)

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