My credit card won't go through

  • 2
  • Question
  • Updated 2 years ago
  • Answered
I've been trying all day today to pay my bill and it hasn't been taking my card info can someone help me
Photo of DipsetabGaming HD

DipsetabGaming HD

  • 140 Points 100 badge 2x thumb
  • sad

Posted 2 years ago

  • 2
Photo of Dennis

Dennis, Mobile Master

  • 196,006 Points 100k badge 2x thumb
Does the name and address on your credit card match the name and address on your Koodo account?

Is it a prepaid credit card?
Photo of DipsetabGaming HD

DipsetabGaming HD

  • 140 Points 100 badge 2x thumb
Yes to both and it won't go through
Photo of DipsetabGaming HD

DipsetabGaming HD

  • 140 Points 100 badge 2x thumb
I use my money mart card for 2 years now
Photo of DipsetabGaming HD

DipsetabGaming HD

  • 140 Points 100 badge 2x thumb
And this is the first time it has come up for me I seriously need help with this
Photo of Dennis

Dennis, Mobile Master

  • 196,006 Points 100k badge 2x thumb
Well it should work.  Possibly Koodo's fraud prevention system has been getting tighter.  You may have to call into Koodo if you cant get it to work.

*611 on your koodo cell.  It's a free call