My credit card has been compromised and I sent you a new credit card number to use. Have you taken my bill for $49.33 from my account .

  • 1
  • Question
  • Updated 1 year ago
My credit card has been compromised and I sent you a new credit card number to use. Have you taken my bill for $49.33 from my account this month.
Photo of Linda Baker

Linda Baker

  • 70 Points

Posted 1 year ago

  • 1
Photo of Bernard

Bernard, Official Rep

  • 75,642 Points 50k badge 2x thumb
No, not this month yet Linda. The last payment was unsuccessful likely because of your compromised card (ending with 68). Please make a one time payment online with your new card then update it as well as your new pre-authorized card. You can do this all very easily online.  
Photo of BobTheElectrician

BobTheElectrician

  • 61,920 Points 50k badge 2x thumb
Best to check with customer service directly. With few exceptions, nobody here has access to personal account information. Use Koodo's Facebook page... they can help you out there.