my credit card cannot pay the bill

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  • Question
  • Updated 8 months ago
when I pay my bill, it is always said that the billing address on my card doesn't match the record on your document, but actually they are the same!!! what can I do to make my credit card work????????
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ting li

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  • angry!

Posted 8 months ago

  • 2
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Goran, Mobile Master

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Double check in self-serve that it matches up well and in the same format. Other than that you can send a private message to Koodo via Facebook MEssenger of DM via Twitter to see if there some sort of issue making it think otheriwse.
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Robert, Mobile Master

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Double check in self-serve that it matches up well and in the same format
I saw some people taht had this error because it was written "BLVD" instead of "BD".