My cellular service has not been working all day. Can you please tell me when this will be resolved?

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Can you please tell me why my cell service is not working today and when it's expected to be restored? Thank you.
Photo of Janet Geisel

Janet Geisel

  • 82 Points 75 badge 2x thumb

Posted 2 years ago

  • 1
Photo of BobTheElectrician

BobTheElectrician

  • 62,084 Points 50k badge 2x thumb
Your SIM may just have gone to sleep. Shut off your phone, remove the SIM, wait 10 minutes. Then re-insert, re-power and reboot.
Photo of Janet Geisel

Janet Geisel

  • 82 Points 75 badge 2x thumb
Thank you! That worked! :)
Photo of Goran

Goran, Mobile Master

  • 90,800 Points 50k badge 2x thumb
If bob's suggestion doesn't work, does it not work at all inside and outside where you are located? If you go around your area when do you get service again? Also see if you can put the Sim in another phone to see if the problem follows and if you know anyone else with koodo/telus an if they are having the sam problems where you are located.