My cellphone was stolen and they appear to have changed my koodo mobile settings what can I do?

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  • Updated 11 months ago
Stolen cellphone 
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Brad Barter

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Posted 11 months ago

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Robert, Mobile Master

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Hello Brad,

Why do you think they changed your koodo mobile settings?
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Brad Barter

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I actually now think it was me as I got an email prompt that I changed my Koodo settings which I did. Also they stole my car too can I use the find my phone locator for Android?
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Brad Barter

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That was a mistake I changed it myself but what can I do from home to prevent my data from being used.
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Goran, Mobile Master

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Report your phone as stolen in self-serve. Then it's locked out. You still have to pay for your service though. Then you can get a new sim card and switch over to it and you're good to go.
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Robert, Mobile Master

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Just keep in mind that if you report it as stolen, the find my phone feature won't work anymore.
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Brad Barter

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Well it actually likely is me because I have been changing my passwords for Google emails ets.
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Brad Barter

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My car was stolen by them too and the police will be coming. Can I use the find my phone option for Android?
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Goran, Mobile Master

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So long as you set up the feature and the phone is on you can. Which phone did you have?