My Cellphone is not in service. It says "Not Activated on the Network"? Yet the Bar on the Top Right Hand for Koodo reads FULL? Anyone else

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

Photo of Dalgleish Heather

Dalgleish Heather

  • 146 Points 100 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 199,584 Points 100k badge 2x thumb
Try turning the phone off and removing the SIM Card for a minute and then replace the SIM Card and boot up the phone again and see if that helps, the card may have just shifted and not making proper contact with the connector pins.
Photo of Dalgleish Heather

Dalgleish Heather

  • 146 Points 100 badge 2x thumb
How and where is the SIM Card in a Nexus 5 Phone?
Photo of Dalgleish Heather

Dalgleish Heather

  • 146 Points 100 badge 2x thumb
Found it. Trying now. Thank you.
Photo of Dalgleish Heather

Dalgleish Heather

  • 146 Points 100 badge 2x thumb
Didn't work. Tried it twice.
Photo of Melissa

Melissa, Employee

  • 11,748 Points 10k badge 2x thumb
Hey Heather! Seems that we would need to speak with you over the phone to assist you further since we don't have your account information here.  Can you please call us at 1-866-995-6636, option 5?  You can also try dialing *611 from your mobile device.  Thank you :)

This conversation is no longer open for comments or replies.