my cell was stolden

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  • Updated 2 years ago
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jon byers

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Posted 2 years ago

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Timo Tuokkola, Mobile Master

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Call 1-866-995-6636, option 4 to suspend your phone as lost or stolen. You can also do so via self serve. This will prevent anyone from running up charges on your phone, but does not cancel your service. You will need to keep paying your monthly bill. I would recommend replacing the phone or cancelling the account soon after suspending, otherwise you're paying your bill for nothing.
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Dennis, Mobile Master

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Make sure you try Find My iPhone or Android Device manager too.  Once you suspend it, you may lose the ability to track the phone if you have data enabled

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