My cell phone isn't working at all

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  • Question
  • Updated 10 months ago
Two lines just stoped working and there were working before how do I fix this also been on hold with *611 for an hour and 20 mins
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chantell

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Posted 10 months ago

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Sophia, Mobile Master

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Does your self service indicate that your account is in good standing?
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chantell

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How do I find that
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Robert, Mobile Master

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If your bills are up to date you should have no problem with your phones. 
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chantell

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Yea i left thw store and now 10 after i left store it said every thing will be on hold or shut down do to some inspection of froud . i got my contract all singed they handed me the phone it work fine till the 10 mins were up
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Dinh, Mobile Master

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Well, at least he could hear the voice of an actual Koodo agent, and if luckily he could know the date he gets the answer.
(Edited)
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Goran, Mobile Master

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It's not always that simple with fraud investigations. Things are kept extremely vague on purpose and maybe it's important to you to hear a Koodo agent say "we cannot tell you anything other than do what you are advised to do."
No need to be hostile to us mobile masters. We are volunteers and customers who answer questions here. We do get insider info and a direct line to reps to get answers if we don't know them. There are reps here as well but it not all hours of the day.
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Dinh, Mobile Master

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I am not hostile to anyone. Actually I am trying to defending myself. David, a mobile master, came in and slammed me "you are not helpful to OP". He has been here a while, but please don't judge people intention. You guys are volunteers and I am grateful for it as a customer. Please try to be gentle to other, that was my message to David.
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Dinh, Mobile Master

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I am not hostile to anyone. Actually I am trying to defending myself. David, a mobile master, came in and slammed me "you are not helpful to OP". He has been here a while, but please don't judge people intention. You guys are volunteers and I am grateful for it as a customer. Please try to be gentle to other, that was my message to David.
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Sophia, Mobile Master

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Ok, with those wise words all around, let's end this discussion now shall we? I'm sure Chantell gets the gist of it now and there is no need to further discuss semantics.