My calling plan is on hold?why

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  • Question
  • Updated 2 months ago
  • Answered
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Ellie Waskapaul

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Posted 2 months ago

  • 2
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Dinh, Mobile Master

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Hi ellie,
Are you a prepaid or postpaid (monthly) customer? was you account in good standing (i.e. no late payment)
Have you checked your selfserve? what did it say there?
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Goran, Mobile Master

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Can you check that you are up to date with your payments and not fallen behind? Can you access your self-serve?