My billo is tooo High

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  • Updated 3 years ago
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I am alarmed at my bill $181,45 and last month $177.83. WHAT am I doing to acquire such outrageous numbers??? I have asked for monthly bills to be send to me but they don't come. I thought last month was a double up but again this month it is way too high. Please can I talk to somebody.
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Maurice Fuller

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Posted 3 years ago

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Rocky Balboa

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I'd contact customer service *611. Do you have more then 1 line on your account?Did you go over your data useage?Long distance? I would suggest prior to calling to have a bill handy so they can explain all the charges to you and to get informed how to prevent this from happening again.
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Dennis, Mobile Master

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Have you logged into to your Self Serve and viewed your PDF eBill?
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Hello Maurice,

Rocky and Dennis are right. You can check your bill on your Self-Serve and starting with page three you can see the detailed billing. 

Also, if you chose the paper bill and you don’t receive it at home, you can try to reset it by:

--going to "Billing"
--scrolling down to "Change Bill type/Notifications" 
--selecting "Go Paperless" and 
--clicking on "Confirm changes" to remove paper billing 

After the paper bill was successfully removed, repeat the procedure, choosing “Receive a paper bill” instead of “Go Paperless”.

Please don’t forget to update your mailing address in the "Mailing Address" section.

You can reach us from a Koodo phone at *611, at toll free 1-866-995-6636, or by email at this secured link

Thank you!

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