My billo is tooo High

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

I am alarmed at my bill $181,45 and last month $177.83. WHAT am I doing to acquire such outrageous numbers??? I have asked for monthly bills to be send to me but they don't come. I thought last month was a double up but again this month it is way too high. Please can I talk to somebody.
Photo of Maurice Fuller

Maurice Fuller

  • 70 Points

Posted 3 years ago

  • 1
Photo of Rocky Balboa

Rocky Balboa

  • 20,414 Points 20k badge 2x thumb
I'd contact customer service *611. Do you have more then 1 line on your account?Did you go over your data useage?Long distance? I would suggest prior to calling to have a bill handy so they can explain all the charges to you and to get informed how to prevent this from happening again.
Photo of Dennis

Dennis, Mobile Master

  • 177,792 Points 100k badge 2x thumb
Have you logged into to your Self Serve and viewed your PDF eBill?
Photo of Veronica


  • 3,528 Points 3k badge 2x thumb
Hello Maurice,

Rocky and Dennis are right. You can check your bill on your Self-Serve and starting with page three you can see the detailed billing. 

Also, if you chose the paper bill and you don’t receive it at home, you can try to reset it by:

--going to "Billing"
--scrolling down to "Change Bill type/Notifications" 
--selecting "Go Paperless" and 
--clicking on "Confirm changes" to remove paper billing 

After the paper bill was successfully removed, repeat the procedure, choosing “Receive a paper bill” instead of “Go Paperless”.

Please don’t forget to update your mailing address in the "Mailing Address" section.

You can reach us from a Koodo phone at *611, at toll free 1-866-995-6636, or by email at this secured link

Thank you!

This conversation is no longer open for comments or replies.