My bill that is due is saying I owe 27.80 for data, but when I go to view details, it only says I owe 20$?

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My bill that is due is saying I owe 27.80 for data, but when I go to view how it came to be that much, it only adds up to 20$. I always go up to 20$ every month in data, if I change my plan I'll end up paying more, so I just keep it as it is, having it go up in 5$ increments when I reach a certain amount of data used. This month it says I owe 20$ when you look at the detailed breakdown of data, but on my bill says 27.80. Anyone have this happen? How do I get it corrected?
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Nicole

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Posted 3 years ago

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Bernard, Official Rep

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Nicole,

If you open the 3rd page on your invoice (the pdf. file online under bills) you will see the data charge incurred for $20. The remaining $7.80 is for roaming texts (while you were outside of Canada). Hope this helps!
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Bernard, Official Rep

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You were in the States on the 27th? Let me look at your bill see what's going on.
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Nicole

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I was in the States from Nov. 23rd and left to come back to Canada on Dec. 2nd, 2015.
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Bernard, Official Rep

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What state were in Nicole?
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Nicole

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I was in both Phoenix, Arizona and Las Vegas, Nevada.
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Hmmm..strange. Credit has been applied. Thanks for giving us a heads up!

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