my bill (jenna eisnor)

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  • Updated 3 years ago
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Hi,
I was just reviewing my bill and my data says that i owe 20$. i understand 5$ of the 20$ but the other 15$ does not make sense to me. When reviewing the time frame i would have been at home (where i use wifi) so why would i be charged?
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Jenna Mae Eisnor

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Posted 3 years ago

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Dennis, Mobile Master

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Check the data usage on your phone's settings. Does it match with Koodo's claimed usage?

Sometimes wifi can get disconnected. Also some phones when not plugged in go to sleep and disconnect from Wifi to save power (iphones do this for sure)

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