my bill isnt online

  • 1
  • Question
  • Updated 4 weeks ago
  • Answered
My phone number doesn't seemed to be connected to my online account, which is weird because I ordered my sim card online and got a confirmation by mail. I received a text with my 1st bill, but it does not appear online. thanks in advance!
Photo of Asara


  • 70 Points

Posted 4 weeks ago

  • 1
Photo of Mats


  • 17,642 Points 10k badge 2x thumb
Have you made a self serve account with this line by clicking on the link in the email they sent you? 
Photo of Dennis

Dennis, Mobile Master

  • 191,950 Points 100k badge 2x thumb
When you received your sim, it should have with a letter. Did it mention a different account number?
Photo of Bernard

Bernard, Official Rep

  • 77,882 Points 50k badge 2x thumb
@Asara, looks like your account was associated with older line that you deactivated. Can you send us a private message on Facebook and will connect it to your new number.