my bill isnt online

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  • Question
  • Updated 3 months ago
  • Answered
My phone number doesn't seemed to be connected to my online account, which is weird because I ordered my sim card online and got a confirmation by mail. I received a text with my 1st bill, but it does not appear online. thanks in advance!
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Posted 3 months ago

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Photo of Mats


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Have you made a self serve account with this line by clicking on the link in the email they sent you? 
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Dennis, Mobile Master

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When you received your sim, it should have with a letter. Did it mention a different account number?
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Bernard, Official Rep

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@Asara, looks like your account was associated with older line that you deactivated. Can you send us a private message on Facebook and will connect it to your new number.