My bill is too high

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  • Updated 1 year ago
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I started my account on the 26th of Oct and it started with 3 days of activation and then the plan started. I later canceled my account with Koodo on the 10th of Nov (In the middle of the payment cycle) but I have been billed for the activation days and a full month. Can this be fixed?
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Fredrik Ambrosson

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Posted 1 year ago

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Goran, Mobile Master

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Did you say to cancel at the end of the billing cycle or immediately?
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Fredrik Ambrosson

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I changed to Virgin and they canceled my Koodo account for me but I am sure that they said that it was canceled immediately.
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Goran, Mobile Master

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If you ported over to Koodo then yes it should be pretty quick and not go to the end of the month. You can try sending a private message to koodo's Facebook page to see about getting the difference refunded.
(Edited)
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Dennis, Mobile Master

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Depending on your plan, if you canceled mid billing period the proratation could have caused you to have overage with minutes and data.