My bill display is not updating. Why isn't it?

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  • Question
  • Updated 5 months ago
My bill period display on the main billing page of Self-Serve is stuck at the period I started on Koodo. This makes it harder than it should be to see when my bill is due.
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Spencer Funk

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  • Concerned

Posted 5 months ago

  • 1
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Allan, Mobile Master

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Have you tried clearing your history, cookies, etc?
If that doesn't work try another browser and see if that helps.
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Spencer Funk

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Yeah, and I’ve tried safari, Firefox, edge, and Chrome.
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David, Mobile Master

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How recent a customer are you?
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Spencer Funk

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I started in October. That’s where it’s stuck, October to November.